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Unruly Customers and Employee Turnover Intention
Prologue To advance help quality and consumer loyalty, most firms utilize the trademark ââ¬Ëthe client is consistently rightââ¬â¢. The...
Sunday, October 6, 2019
THE ORGANIZATION Coursework Example | Topics and Well Written Essays - 1750 words
THE ORGANIZATION - Coursework Example In this case study, the father son duo have diametrically opposite leadership styles, wherein the father ââ¬ËPeterââ¬â¢ believes in an extremely friendly business environment marked by ââ¬ËParticipativeââ¬â¢ leadership, the son ââ¬ËJosephââ¬â¢ is seen to portray the typical character of an ââ¬ËAutocraticââ¬â¢ leader. It is stated that Peter is a man of charisma and has a dynamic personality; some scholars like Rowe and Guerrero argue that charisma is a necessary condition for leadership (Rowe and Guerrero, 2011, 260). A charismatic leader can ensure that the workforce will follow in his footsteps, and consider him to be right, instead of doubting in the effectiveness of the leader. With such personality traits Peter could have chosen to be an autocratic leader who leads from the front and gives orders, such that they would be followed since the staff believes in him and is devoted and Peter trusts them. However, he chose to be a democratic leader or in other w ords, a participative leader (Appel and Schmid, 2003, 22). The name itself suggests that the characteristics of such a leader do not revolve around strictness and authoritative rule, but allows for participation and a democratic way of decision making. On the other polar side is the leadership style adapted by the ââ¬Ëbrightââ¬â¢ but not ââ¬Ëbrilliantââ¬â¢ Joseph. He is categorized as having adapted the authoritative or autocratic leadership style which is recognized as being a one man show, since the leader does not allow for participation in decision making, delegation of duties is not carried out, there is lack of trust of the leader in the staff and vice versa, thus the opposite of democratic leadership. Leadership is cited as one of the crucial reasons behind the decision of managerial staff to leave a job (Hogan, 2007, 38), thus the fact that under Peterââ¬â¢s leadership almost all employees have been retained by the organization for at least 10 years is a subst antial proof of his effective leadership, and that he is welcomed by his staff. When this factor is considered for Josephââ¬â¢s leadership, it was observed that the employees were not happy, which can be figured out from the statement by Mr. Spike who told Joseph that he ââ¬Ëjust couldnââ¬â¢t work in this climateââ¬â¢, hence showing that employee turnover would be high as even the most loyal and senior manager wants to quit the job under Josephââ¬â¢s leadership. Furthermore, Peter does not practice a laissez-faire leadership style or a rigid leadership style, since his delegation of duty and decision making is coupled with regular inspections of the efficiency and quality of work and the organization on the whole. He believes in motivation through praise, and thus has made it a regular practice to praise good work, and simultaneously pointing out flaws and inefficiency in any work done by the staff, but since he is so accommodating and open to his staff, it automatica lly leads to a welcoming response and the staff does not mind if he points out flaws, but on the contrary regards his comments as constructive criticism. While, on the other side, autocratic leaders such as Joseph, believe in meeting rigid targets, and do not allow for any suggestions, it is their personal style of motivation, however apart from the positive aspect of speeding up the process, it
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